Welcome to Timber Haven LLC’s FAQ page! Below you’ll find answers to some of the most common questions we receive about our bookcases and dressing tables. If you have any other questions or need further assistance, please don’t hesitate to contact us.
1. What materials are used in your bookcases and dressing tables?
Our bookcases and dressing tables are crafted from high-quality, sustainably sourced wood. We prioritize durability and design in our products to ensure they meet our customers’ expectations.
2. Can I customize the size and color of my furniture?
Yes, customization options are available for most of our furniture pieces. You can specify your preferred size and color when placing an order. Please contact us at brionjohnson@timberhavenstore.com or call 251-280-9855 for specific customization requests.
3. How do I care for my wooden furniture to ensure its longevity?
To keep your wooden furniture in top condition, avoid prolonged exposure to direct sunlight and moisture. Regular dusting with a soft, dry cloth and occasional polishing with a non-abrasive product recommended for wood furniture will help maintain its look and durability.
4. What is your return policy on bookcases and dressing tables?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please note that custom-made items may be subject to a restocking fee if returned. Contact our customer service for more detailed information on returns.
5. How long will it take to receive my order?
Delivery times vary depending on the location and customization details. Typically, orders are processed and shipped within 5-10 business days. For custom orders, please allow additional time for production.
6. Do you offer assembly services for your furniture?
Yes, we offer assembly services at an additional cost. If you would like to have your furniture assembled upon delivery, please specify this when placing your order or contact our customer service to arrange.
7. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your delivery on our courier’s website or by contacting us directly for updates.
8. Are there any warranties on your products?
Yes, we offer a one-year warranty on all our furniture against manufacturing defects. If you encounter any issues with your purchase, please reach out to us immediately for assistance.
9. Do you ship internationally?
Currently, we only ship within the United States. For international shipping requests, please contact us directly to discuss potential options and costs.
Contact Information
For more information or further assistance, please contact us:
Email: brionjohnson@timberhavenstore.com
Phone: 251-280-9855
Address: Timber Haven LLC, 1505 12th Ave N, Bessemer, AL 35020
Thank you for choosing Timber Haven LLC for your furniture needs! We look forward to helping you create the perfect space in your home.
