Thank you for shopping at Timber Haven LLC. We appreciate your choice to purchase our bookcases and dressing tables. We understand that sometimes a product may not be what you expected, so we are committed to ensuring the satisfaction of all our customers with our refund and returns policy.
Return Policy
Eligibility Window: You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items: Customized items are not eligible for returns due to the nature of these products.
Return Process: To initiate a return, please contact us at brionjohnson@timberhavenstore.com with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Shipping Costs: Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Policy
Inspection of Returns: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Approval of Refund: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at brionjohnson@timberhavenstore.com, or call 251-280-9855, providing details of the issue. We will arrange a replacement or refund for the affected items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at brionjohnson@timberhavenstore.com and send your item to: 1505 12th Ave N, Bessemer, AL 35020.
Contact Us
For more information about our refund and returns policy, please contact us at:
Email: brionjohnson@timberhavenstore.com
Phone: 251-280-9855
Mailing Address: 1505 12th Ave N, Bessemer, AL 35020
Thank you for choosing Timber Haven LLC. We look forward to serving you with quality furniture that enhances your space.
