Welcome to Timber Haven LLC. Our commitment to providing you with exceptional quality furniture, including bookcases and dressing tables, extends to our careful delivery methods. Below are the details regarding our shipping policies to ensure you receive your purchases in excellent condition.
Shipping Areas
Domestic Shipping: We currently ship to all addresses within the continental United States. For addresses in Alaska, Hawaii, and other U.S. territories, please contact us for special arrangements.
Shipping Costs
Shipping costs are calculated based on the weight of the item and the distance to the delivery address. You can view the estimated shipping cost at checkout before completing your purchase.
Processing Time
Orders typically take 1-3 business days to process before they are shipped. Custom orders, such as personalized bookcases or dressing tables, may take longer to process.
Delivery Time
Standard delivery times range from 5-10 business days, depending on your location relative to our warehouse in Bessemer, AL. Expedited shipping options are available for an additional fee if you need your order sooner.
Carrier Information
We partner with reputable shipping carriers to ensure safe and reliable delivery of your items. You will receive a tracking number via email once your order ships.
Special Handling
Due to the size and weight of our products, some items might require special handling and delivery. In such cases, we offer White Glove Delivery Service, which includes the delivery, unpacking, and installation of your furniture in your room of choice.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Information
For any questions regarding your order’s shipping and delivery, please contact us at:
Email: brionjohnson@timberhavenstore.com
Phone: 251-280-9855
Address for Returns or Queries
Timber Haven LLC 1505 12th Ave N, Bessemer, AL 35020
Thank you for choosing Timber Haven LLC. We look forward to fulfilling your furnishing needs with the care and excellence you deserve.
